| Issue | Possible Cause | Solution | |-------|----------------|----------| | | Driver not installed correctly | Uninstall and reinstall the USB driver (look for Mali_USB_Driver.exe in the package). Reboot your computer. | | Error: “Mali_Mount_Upgrade_Tool is damaged” on Mac | Apple’s security settings or incompatible ARM64 build | Right‑click (or Control‑click) on the app icon and select Open . If that fails, use a Windows PC or a Boot Camp installation. | | Progress bar stays at 0% for >5 minutes | Interrupted communication (screen‑saver, USB sleep) | Disable all power‑saving features on your computer. Use a high‑quality USB cable directly connected to the motherboard (avoid hubs). | | Tool reports “No device found” | E‑mount unit not powered, or incorrect USB puck used | Verify that the programming puck is correctly attached. Try a different USB port or computer. | | After upgrade, lens still not focusing | Lens may not have focus stops (e.g., some Sony GM lenses) | Some lenses with “focus‑by‑wire” but no hard stops may not be fully compatible. Check DJI’s official lens compatibility list. | | “upgrade_tool: command not found” on Linux | Trying to use a Rockchip tool instead of the Mali tool | The Mali tool is a GUI application for Windows/macOS – do not confuse it with Rockchip’s command‑line upgrade_tool . |
for devices like drones, cameras, or specialized software tools for mounting Android file systems. mali mount upgrade tool
which uses high-performance internal processing), the "tool" is typically the DJI Assistant 2 | Issue | Possible Cause | Solution |