| | Method / Tool | Complexity | Key Requirement | | :--- | :--- | :--- | :--- | | User forgot password to modify local app settings | KLAPR Password Reset Tool | Low | Physical access to the machine & ability to boot into Windows Safe Mode | | Administrator forgot KLAdmin password | Kaspersky Security Center (KSC) Policy | Low to Moderate | Access to the KSC Administration Console where the policy is managed | | User locked out of encrypted drive (FDE) | KSC Web Console / Cloud Console | Moderate | Access to KSC as an administrator & the recovery key ID from the user | | All methods fail & machine is offline | Ultimate reinstall with kavremover | High | Preparation of a bootable USB drive & a new installation package |
Applicable when endpoints are locked by a local Kaspersky Endpoint Security policy password that prevents users or local admins from changing protection settings. | | Method / Tool | Complexity |
Run the utility to generate a unique request file (usually an .ini or .txt file containing a hardware ID string). Step 3: Authorize and Apply the Code In the application settings window, navigate to the section
Method 1: The Official Kaspersky Security Center (KSC) Console In the application settings window
This may still prompt for old password unless the policy allows empty override.
In the application settings window, navigate to the section. Click on Interface . Under the Password protection block, click Settings .