Manager Help Hot !link! | Qkr Store

| Level | Support Tier | Resolution Time | What They Do | | :--- | :--- | :--- | :--- | | | Hotline Agent | < 15 min | Restart services, clear cache, reset employee PINs | | Tier 2 | Senior Technical Support | 1 – 4 hours | Restore database backups, force-sync POS, rollback updates | | Tier 3 | Engineering (DevOps) | 24 – 48 hours | Patch code, investigate data corruption, API fixes |

Keep your "Departments" (e.g., Canteen, Uniforms, Events) to a minimum to make the app easy for parents to navigate. qkr store manager help hot