| Problem | Likely Cause | Fix | |---------|--------------|-----| | “License server not found” | License Manager service not running | Start Kodak License Manager in Services | | Preps crashes on launch | Old .NET or missing VC++ redist | Install VC++ 2015-2022 x64 | | USB dongle not detected | Driver not installed | Run HASPUserSetup.exe from install media | | “Invalid license for this version” | License file for Preps 9 or 8 | Request new .lic file from Kodak support | | Installation freezes at 95% | Antivirus blocking pscript.dll | Add exclusion for C:\Kodak |
| Issue | Resolution | |-------|-------------| | "Failed to connect to license server" | Firewall blocking port 27000 → Added inbound rule for lmgrd.exe and preps.exe . | | USB dongle not detected | Installed Sentinel HASP Run-time (available in \Redist\HASP on installer media). | | Prinergy plugin missing | Re-ran installer, selected "Modify" → enabled "Prinergy Integration". | | Old templates not visible | Copied from %ProgramData%\Kodak\Preps\9.5\Templates to Preps 10\Templates . | | Slow performance with PDFs | Disabled "Preflight on import" in Preferences → Performance. | kodak preps 10 install
Open the utility installed alongside Preps. | Problem | Likely Cause | Fix |
Windows 10 Professional or Windows 11 Professional (64-bit). | | Old templates not visible | Copied