| Issue | Solution | |--------|-----------| | “Invalid username or password” | Double‑check caps lock and keyboard layout. Reset password if needed. | | Account locked | Too many failed attempts. Wait 15 minutes or contact your system admin. | | Page not loading | Try a different browser (Chrome/Edge recommended). Clear cache & cookies. | | 2FA code not working | Ensure your device time is synced. Use backup codes if available. | | Access denied after login | Your role may not have SPOM permissions. Request access from HR/IT. |
The official SPOM portal is the ICAI Digital Learning Campus, accessible at . spom login
Ensure your smartphone's time settings are set to "Set Automatically." If using SMS tokens, toggle Airplane Mode on and off to refresh your cellular connection, or select the option to receive a backup phone call. Browser Compatibility and Cache Issues | Issue | Solution | |--------|-----------| | “Invalid