Focused on understanding and serving others. Key competencies include Interpersonal Understanding and Customer Service Orientation.
By understanding the 12 core competencies, the Iceberg Model, and the power of Behavioral Event Interviewing, you can build an organization where star performers are identified, recruited, and nurtured. Whether you find the original PDF or use a modern derivative, the principles of Spencer and Spencer remain the definitive guide to competence at work. Spencer And Spencer Competency Dictionary Pdf
recruitment, succession planning, and performance management Core Framework: The Iceberg Model Spencer and Spencer categorize competencies using an Iceberg Model to differentiate between visible and hidden traits: ResearchGate Visible (Surface): Knowledge and skills that are easier to develop and assess. Hidden (Below Surface): Focused on understanding and serving others
Taking a clear role as the leader of a group, motivating members, and building team cohesion. 5. Cognitive Cluster Whether you find the original PDF or use
The dictionary organizes 20 generic competencies into six primary clusters:
According to Lyle M. Spencer Jr. and Signe M. Spencer, the answer lies not in what a person knows , but in how they think and act. Their seminal work, Competence at Work , introduced a model that changed HR forever. And at the heart of that model is the .