Ensure your computer's print spooler is clear. On Windows, go to Settings > Devices > Printers & Scanners , open the queue, and cancel all pending documents.

: While the printer is on, pull the power cord directly from the back of the device.

Check out these guides for visual steps on resetting the counter or factory settings: 8 min

Understanding why a reset works is the first step. Here are the most common reasons:

If you use a software reset tool, you should simultaneously install an external waste ink tank modification or replace the internal absorbent pads. 6. Troubleshooting After a Reset