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If you have followed all these steps and the "Genuine Software" alert still locks you out of a legally purchased subscription, contact directly. Provide them with your invoice or account details so an agent can manually reset your software activation token on their cloud servers.
Right-click on Adobe Genuine Service or any active Adobe applications and select End Task . Disable AGS via Services (Windows): Press Windows Key + R , type services.msc , and hit Enter. Scroll down to find Adobe Genuine Service . Right-click it and select Properties . Change the Startup type to Disabled . Click Stop , then Apply , and finally OK . how to fix adobe genuine software verification failure